Ni no Kuni is a PlayStation 3 exclusive that is proving to be one of the best JRPGs of the year. A couple of PlayStation 3 owners who pre-ordered the deluxe “Wizard’s Edition” of Ni no Kuni: Wrath of the White Witch from Namco Bandai’s Club Namco store have had their orders cancelled, and will not be receiving the game.
With the deluxe edition being sold out, many customers are upset with this news so close to release. According to Namco Bandai, there was a glitch in the ordering system and the game was oversold. Representatives from Digital River have written that customers who purchased their game before January 17th will receive their orders.
“If you placed your order on January 17 before the inventory was exhausted, you should have received an email notification stating that your order is being fulfilled,” wrote a Digital River customer service rep. “If you placed your order on January 17 after the inventory was exhausted, you should have received an email notification yesterday from Digital River stating that your order was canceled and that you will not be receiving Ni no Kuni: Wrath of the White Witch – Wizard’s Edition. Please be assured that your payment will be refunded.”
Namco urges customers to call Digital River’s customer service line at 952-392-2057 to learn more about the status of their order.